Frequently

Asked Questions

 

Don't find the answers you’re looking for? 

 

Please contact us directly, we are here to help:

info@dreamcatcherpr.com

What form of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Cash and Paypal. We cannot accept personal checks.

How far is the Beach?

The Beach is one small block and a 2 minute walk away, Ocean Park Beach is the widest Beach in San Juan.

Do you allow pets?

No, we cannot allow guests to bring their pets. We do have two well behaved golden retrievers that visit The Dreamcatcher on occasion but they are not allowed in guest rooms or kitchen.

Do your rates include all fees and taxes?

Rates subject to a 9% room tax. There are no other service fees.

Do you allow children to stay?

Children 8 years and older are welcome to stay at the Dreamcatcher. An additional twin bed can be added for a surcharge of $25/night in applicable rooms.

Do you offer airport pick ups?

We do not offer airport Pick Ups.

 

Please take a taxi from the airport. It is a very convenient 10 minute ride. You do not have to schedule a ride as there are plenty of cars waiting. Please inform the taxi driver that we are located inside the Ocean Park Community.

 

The ride is about $20.

What are your check-in and check-out times?

REGULAR CHECK-IN : 2-10pm

 

EARLY CHECK-IN: We are happy to welcome you as early as 8 am. While we get your room ready you can enjoy our communal areas, have breakfast or take a dip in the ocean.

 

LATE-CHECK-IN: All Check-Ins after 10pm are subject to a $25 late-check-in fee and must be scheduled at least 24 hours before arrival.

 

REGULAR CHECK-OUT: 12pm.

 

LATE CHECK-OUT: Late check-out may be scheduled until 4pm. Please coordinate with front desk on day of departure. A $50 fee applies.

What is your cancelation policy?

If the booking is cancelled less than 30 days before arrival then a charge equal to 50% of the stay will be made. If the booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

 

Please note: Different cancellation policies may apply when reservation was made via a 3rd party booking service (e.g. Booking.com, Airbnb, Expedia) Those bookings must be cancelled through the applicable provider, and cannot be cancelled through us.

Is breakfast included in the rate?

Breakfast is not included in the rate. Every day from 8am-12pm we servce Breakfast for $11 and Brunch for $17. You do not need to book ahead and can join as you wish.

Do you have rooms with private bathrooms?

Yes, our Suites and all rooms with prefix THE have a private bathroom, all other room categories share facilities with one or two other rooms.

Do your rooms have Mosquito Nets?

While our rooms do not have mosquito nets by default, we can provide them on request.

Is Smoking allowed?

No, Smoking is prohibited anywhere on premise.

Are you LGBT-friendly?

Absolutely

What are your Front Desk Hours?

8a-11p

Do you have rooms that can sleep more than two guests?

Yes, the following rooms can sleep more than two guests:
The Goddess Suite - 4 guests (2 Full Beds)

The Gentlemens Suite - 3 guests (addl. Twin Bed on request)

The Dreamcatcher Suite - 3 guests (addl. Twin Bed on request)

The Tropicalia Suite - 3 guests (addl. Twin Bed on request)

The Elizabeth - 3 guests (addl. Twin Bed on request)

How far are you from Old San Juan?

10 Minutes with an Uber ($11) or Taxi ($17), 30 Minutes per Bus ($0.75)

Do you have parking?

Yes, we have free street parking.

Can I consume meat at The Dreamcatcher?

Yes, but you cannot prepare it in our Kitchens.

Do the rooms have a minibar/fridge?

The Tropicalia Suite and Dreamcatcher Suite does. All other rooms have a designated space in one of our Communal Fridges.

Do you have a bar/restaurant?

No, but we offer Daily Breakfast and Brunch from 8a-12p. Further we have a Drinks & Snack Bar that is operated by Honor System.

How often do you offer Yoga and do I need to sign up for it?

Daily, at 8a and 6p. For the Morning Class please sign up the previous day, for the Evening Class Sign-Up is not necessary. We have Mats for you at no charge. Morning Classes are $12 per Person, Evening Classes are by Donation (we suggest $12)

Are there restaurants or bars in walking distance?

Yes, please see our hand drawn map with over 100 recommendations in walking distance. You will receive a copy of this map upon check-in.

Do you offer Honeymoon Packages?

While we do not offer any particular packages, we offer Daily Tours, Events (for e.g. Salsa, Tarot) and In-Room Couples Massages (Thai, Deep Tissue, Swedish). You can book these services either with your reservation or with our Front Desk.  For Honeymooners, we recommend the Dreamcatcher Suite or Tropicalia Suite.

Do you accommodate big groups or events/weddings?

Yes, please email us at info@dreamcatcherpr.com

Do you offer Beach Chairs, Beach Towels?

Yes, at no charge.

Do you offer Tours to the Bio Bay?

Do you offer Food Tours?

We highly recommend Spoon Food Tours. Dreamcatcher Guests receive a 10% Discount when using Promo Code: Dreamcatcher_GuestSFT

Do you have TV's?

No

Do you offer Bike Rentals?

Yes, we are working with two local bike rental places and Dreamcatcher Guests receive a prefered rate. 

Are there laundry facilities at The Dreamcatcher?

While guests cannot access our laundry are, we offer laundry service for $12 per load.

Do you have rooms with Kitchen(ette)?

Yes, the Tropicalia Suite has a Kitchenette. All other rooms have access to a fully equipped Communal Kitchen.

Do rooms have a safe?

All rooms with the prefix THE have a safe. Guests staying in a room without safe box, can store their valuables in our Safe at the Front Desk. 

Do all rooms have A/C?

Yes

Do the Outdoor Showers have hot water?

Yes

Where can I buy Groceries?

There are several Grocery Stores and Fruit Stands in Walking Distance, there is als  a 24hr Wallgreens. Our Hosts are happy to point them out to you and we have listed them in our hand drawn map.

Are taxis operating 24 hours?

Yes, during Front Desk Hours (8a-11p) we are happy to call a taxi for you. To call a cab outside our Office Hours you can use our Concierge Phone at Front Desk.  We now also have Uber in Puerto Rico.

Does Uber operate in Puerto Rico?

Yes, it does and we can highly recommend it!

What is the weather like in Puerto Rico?

Puerto Rico has one of the most unvarying climates in the world. Temperatures year-round range from 75° to 85°F (24°-29°C). Easterly trade winds pass across the island year round. Puerto Rico has a rainy season which stretches from April into November

When is High Travel Season in Puerto Rico?

The months of December-April are considered High Season. A very good time to visit Puerto Rico is from May to June, right after the busy winterseason and just before the hotter and sometimes rainy summer. Spring weather is also very pleasant, barely escaping the mid-80s on most days.

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